Privacy Policy

When you use lokchem.com or contact us through this website, we may collect the following categories of personal information:

Contact and inquiry data: Name, company name, designation, email address, phone number, and country provided when you submit a quote request, contact form, or inquiry.

Communication data: The contents of any messages, specifications, or documents you send to us.

Usage data: IP address, browser type, pages visited, and time spent on site — collected automatically via web analytics tools.

Cookies: Small data files placed on your device to improve site performance and analytics. See Section 6 for details.

We use the information we collect to:

— Respond to quote requests, product inquiries, and general correspondence. — Process and fulfill orders and supply agreements. — Provide customer service and after-sales technical support. — Send relevant product and market updates where you have opted in. — Improve the functionality and content of our website. — Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

For visitors from the European Economic Area, our legal bases for processing personal data are:

— Contract performance: Processing necessary to respond to your inquiry or fulfill a supply agreement. — Legitimate interests: Analytics, site improvement, and fraud prevention. — Consent: Marketing communications where you have explicitly opted in. — Legal obligation: Compliance with applicable laws and regulations.

We may share your information with:

Service providers: Third-party vendors who assist us with email delivery, web hosting, CRM systems, and analytics — subject to data processing agreements.

Principal manufacturers: Where necessary to process an inquiry or fulfill an order, relevant product and quantity information may be shared with the principal manufacturer.

Legal authorities: Where required by law, court order, or regulatory authority.

We do not share your data with any unrelated third parties or use it for purposes other than those stated in this policy.

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including:

— Inquiry and correspondence records: up to 7 years for commercial and legal compliance purposes. — Order and transaction data: as required by Indian tax and commercial law (typically 8 years). — Marketing opt-in data: until you unsubscribe or request deletion.

You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at info@lokchem.com.

lokchem.com uses the following categories of cookies:

Strictly necessary cookies: Required for basic website functionality. Cannot be disabled.

Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). We collect this data in aggregated, anonymised form.

Functional cookies: Remember your preferences to improve your experience.

You can manage cookie preferences through your browser settings. Disabling analytics cookies does not affect your ability to use the site.

Depending on your jurisdiction, you may have the right to:

— Access: Request a copy of the personal data we hold about you. — Correction: Request correction of inaccurate or incomplete data. — Deletion: Request erasure of your data where no legal retention obligation applies. — Objection: Object to processing based on legitimate interests. — Portability: Request your data in a structured, machine-readable format. — Withdrawal of consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at info@lokchem.com. We will respond within 30 days.

We take reasonable organisational and technical measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

— Secure (HTTPS/TLS) transmission of data between your browser and our servers. — Access controls limiting who within our organisation can view personal data. — Regular review of security practices and third-party vendor agreements.

No transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

For any questions, requests, or concerns regarding this Privacy Policy:

LOK Chemicals Pvt. Ltd. 741, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala Andheri (East), Mumbai – 400 093, Maharashtra, India.

Email: info@lokchem.com Phone: +91-22-6736 4646